Terms of Service

By using our Website and Services, you agree to comply with these Terms and Conditions.

Zim Internet does not discriminate on the basis of age, gender, race, ethnicity, nationality, religion, sexual orientation, or any other protected status. All information you submit in registering must be true, accurate, current, and complete. You agree to provide and maintain accurate, complete and updated information to Zim Internet .

As a member of Zim Internet , you will receive a password with your account. You alone are responsible for maintaining the confidentiality of your password. Furthermore, you are entirely responsible for any and all activities that occur under your account. You must immediately notify Zim Internet of any unauthorised use of your account or any other breach of security known to you. We reserve the right to revise the above terms and conditions at any time.

We do not allow Adult, Warez, illegal MP3 Sites or IRC Bots.  You may not store more data in your account than your alotted server space. 
Your server space and ftp account is for your personal use only. You must not divulge the password to any other person, and you should take reasonable precautions to ensure that it is not discovered by other people. 

Data stored on our servers is not guaranteed to be backed up. It is recommended that you keep an independent backup of all data stored on your web space.  You may not run server processes (eg. talkers/IRC Bots) from your web space.  We shall not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services.  When your account is closed, all files (including web pages, etc.) will be deleted.  We reserve the right to cancel your account at any time without notice. Zim Internet will not be responsible for any damages your business due to factors beyond our control.

To protect your privacy we never distribute your name or e-mail address to any third parties.  Users must not participate in any form of un-solicited bulk e-mailing or spam.  By logging into your account, or uploading files to it, you are indicating your acceptance of these Terms and Conditions.


Zim Internet operates a fair use policy and therefore offers unrestricted use of bandwidth. However, should your bandwidth reach the points where it has an adverse affect on other service users we reserve the right to disable your site until you can reduce your bandwidth usage. For more information on our fair use policy click here. 

Web Pages

Commercial use of web and ftp space is permitted.  You will be responsible for the content of your pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate any applicable law.  You will be held responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via your page(s). We reserve the right to remove material deemed inappropriate from your web pages, without prior notice. We do not allow adult, warez or illegal MP3 web sites on their servers. 

Cancellation and Refunds

If you take out one of yearly packages we expect you to commit for this period of time. Because of your commitment, we offer a discount on the normal monthly price of our accounts. If you cancel your account within your service period Zim Internet will not make any refunds on any unused portions of your account. While we do not offer refunds for pro-rated service (beyond our 30 days money back guarantee which is applicable to annual accounts only) you have no obligation to continue using our service.  Our money back guarantee excludes the refund of domain name registration fees ,web design and secure server certificate purchases. We reserve the right to cancel the service at any time. Customer refund requests will only be processed in the case of service non-performance where we are clearly at fault. Refund requests for problems beyond our control will be refused. For example: Domain transfer failure,failure of any third party script or program that's not supported by Zim Internet and a customer's lack of experience in dealing with web and internet basic protocols.